Heather Dinho

iPOWER Hour Episode 39: The Value Of Working With a Managed Service Provider

iPOWER Hour Episode 39: The Value Of Working With a Managed Service Provider

In Episode 39, Pete Massiello and Laurie LeBlanc talk about the value of working with a Managed Service Provider. Listen as they talk about what a Managed Service Provider does and should be doing, why companies are looking to MSP services more than ever, how hiring an MSP can reduce a business’s costs, what to consider when looking for an MSP, and the value you should be getting from your MSP. 

James Carlin, Technician

Since 1993, Jim has been supporting IBM AS400/iSeries/IBM i platform.  His career has covered Operations and System Administration for manufacturing, distribution, and health care environments.  Of late, he spent 14 years with a Fortune 200 health care company leading support of their manufacturing and ERP solutions running on IBM i.  In this capacity, he successfully implemented and maintained 25 partitions and periphery including their PTFs, OS upgrades, backups, and procedures. Jim brings a great focus to customer service driving his customers to their success.…

Stephen Jenks, Technician

Stephen is an IBM i technician with a reputation for customer service and problem-solving. His experience has focused around the IBM i and IBM Power Systems for the healthcare, retail, and manufacturing industries.  He has provided support in system administration, auditing compliance, BRMS, OS upgrades, migrations, PTF Installations, and Disaster Recovery.


iPOWER Hour Episode 36: Log4j2 Vulnerability: Are You Affected?

In Episode 36, Pete Massiello and Laurie LeBlanc talk with iTech Solutions’ security expert, Steve Pitcher about the Log4j2 vulnerability called Log4Shell.

Listen as they talk about, what is it, what is the impact, how to know if your system is affected and resources available to help you.

For additional information, you can also visit the security alert put out by iTech earlier this week. We will continue to update as new information is available. [Read Here] 

Baron Yarbrough, Technician

Baron has over 30 years on the mid-range platform starting on the AS/400 in 1989, and eServer iSeries in 2000 – through the Power 9. Through the years, Baron has worked in many industries, from Distribution, Banking, Manufacturing, Billing, Medical, and Managed Services at IBM Global Technology Services remotely for 4 years. Baron spent the last 10 years as an iSeries/IBM i Senior Systems Engineer Consultant performing Hardware Installations, OS Upgrades, Migrations, PTF/CUME Installations, Networking, Disaster Recovery Administration, VIOS, BRMS, Tape Library, and HMC Management. Baron has a Master’s Degree in Information Technology w/emphasis in Internet Security, and a Bachelors Degree in Information Technology w/emphasis in Network Administration.



iPOWER Hour Episode 34: Why External Storage Makes Sense for Your IBM i

In Episode 34, Pete Massiello and Laurie LeBlanc talk with IBM Technical Consultant, William Grenache, about why external storage makes sense for your IBM i.

Listen as they talk about why we are seeing more customers moving to external storage, features and functions, data protection methods, software-defined storage, and encryption methods (software and hardware) – and how IBM Flash system does it.

Dan Pigon, Weekend Operator

Dan Pigon has worked on the platform for over 20 years. His career has included retail, transportation, government, and law enforcement.

Dan is also a volunteer at COMMON, the team lead on the TLC team, and sits on the SET committee and Systems Management curriculum committee.


Alicia Burtness, Project Manager

Alicia has been in various roles in the iSeries/IBM i market since 2001 in areas including, sales, marketing, customer care, and now project management. Customer satisfaction has always been her top priority.

Alicia earned her Master’s Degree in Management & Leadership from Webster University and her Bachelor’s Degree in Marketing from Southern Illinois University Carbondale.

In her free time, she can be found doing various activities with her husband and son.  She loves Florida and will never pass up an opportunity to go to Disney World.

iPOWER Hour Episode 30: A Recap of COMMON NAViGATE 2021

In Episode 30, Pete Massiello and Laurie LeBlanc are freshly back from COMMON NAViGATE in Columbus, OH, and recap the event.
Listen as they talk about what it was like to finally be back in person after over 600+ days, the new format of the event for both presenters, in-person and hybrid attendees, and the benefits of attending COMMON events. 

Interested in receiving iTech booth swag Pete and Laurie talked about?
Email Heather ([email protected]) to get an iTech branded vaccination card holder mailed directly to you. 

iPOWER Hour Episode 29: What’s Going On With All The Ransomware Attacks?

In Episode 29, Pete Massiello and Laurie LeBlanc talk with iTech Solutions’ Steve Pitcher about recent ransomware attacks. Listen as they talk through why there are so many attacks happening now, how are these ransomware attacks are happening, and what IBM i shops can do to prevent an attack from happening.